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Procedure of lodging Complaint with Time frame for its resolutions.

First Step	Time Frame for Our response
Customers can reach us by emailing support@pincap.in Customers can contact us via +91 9319299344. (Our customer support is available from 9:30 AM to 6:30 PM on all working days, except Saturdays and Sundays of the month, along with public holidays.)	Within 5 working days from the date the customer dispute is received.
Second Step	Time Frame for Our response
If the grievance is not resolved within 7 days from the date of receipt of the consumer dispute, the customer can escalate the issue to the Grievance Redressal Officer (GRO) through the following channels: i. Email – Customers can write to us at grievance@pincap.in ii. Mobile – Customers can reach us at +91 8130195773. (Our customer support is available Monday to Friday, from 9:30 AM to 6:30 PM).	Within 7 working days from the date of escalation of grievance with GRO

Registered Address

Pinnacle Capital Solutions Pvt Ltd

C/43, B Block, Pardesi Para Sonari, East Singhbhum Jamshedpur Purba Singhbhum JH 831011 IN

Branch Address

4^th floor,Plot-22-P, Block C, Sector 45, Gurugram, Haryana, 122003

CIN

U65990JH1995PTC006350

Get direction

Grievance Redressal Officer

Shivank Paliwal

Contact Numbers:

+91 9319299344

Email Id:

support@pincap.in

Alternative Grievance Redress

In case your grievance has not been addressed to your satisfaction after following the above steps, you may approach the Reserve Bank of India (“RBI”) at the address mentioned below:

The Reserve Bank of India,

Department of Non-Banking Supervision,

Adharshila Complex, Gandhi Maidan Rd, South Gandhi Maidan,

Salimpur Ahra, Dujra Diara, Patna, Bihar 800001

dospatna@rbi.org.in

Procedure of lodging Complaint with Time frame for its resolutions.

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